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IJONIS
Enterprise AI

Conversational AI

Conversational AI refers to AI systems that can conduct natural conversations with humans — via text or voice. In the enterprise context, the spectrum ranges from intelligent chatbots through voice agents in customer service to internal knowledge assistants that answer employee questions in natural language.

Why does this matter?

Conversational AI revolutionizes customer service: 24/7 availability, instant responses in seconds instead of wait times, consistent quality across all channels. For mid-sized companies, the greatest leverage lies in relieving the service team: Tier 1 inquiries are answered automatically so your experts can focus on complex cases.

How IJONIS uses this

We develop Conversational AI solutions based on your company data: RAG-powered chatbots with access to knowledge bases, voice agents for phone support, and multilingual assistants for international teams. Every solution includes escalation logic and analytics to continuously improve performance.

Frequently Asked Questions

What distinguishes Conversational AI from a conventional chatbot?
Conventional chatbots follow predefined dialog trees and fail with unexpected questions. Conversational AI understands natural language, recognizes intents, and can handle ambiguous or complex inquiries — it conducts real conversations instead of processing forms.
Can Conversational AI also be used on the phone?
Yes. Voice agents combine speech recognition (Speech-to-Text), LLM-based processing, and speech synthesis (Text-to-Speech) for natural phone calls. The technology is mature enough for appointment scheduling, order status inquiries, and initial qualification — with seamless handoff to human agents.
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