Support Triage Agent
An agent for the first step in support: every incoming ticket gets sorted, paired with a fitting reply draft, and escalated to the right team when needed. Your support team no longer starts each case from zero.
What it automates
- 01Classification by topic, urgency, and language
- 02Reply drafts pulled from your knowledge base
- 03Escalation routing to the right team
Connects to
Not included
- –Fully automatic sending without review (on request)
- –Maintaining the knowledge base content
Assumptions
- ✓You use a helpdesk system we can connect to
- ✓You have reply templates or a knowledge base
Frequently asked questions
How much does the Support Triage Agent cost?+
The Support Triage Agent starts at 2.500 € one-time setup plus 590 € per month for operation and ongoing tuning. The final price depends on scope and is set in the first call.
What does the Support Triage Agent do?+
An agent for the first step in support: every incoming ticket gets sorted, paired with a fitting reply draft, and escalated to the right team when needed. Your support team no longer starts each case from zero.
What tools does the Support Triage Agent connect to?+
The Support Triage Agent connects to Zendesk, Intercom, Freshdesk, HubSpot Service, Gmail, Outlook, Slack, Microsoft Teams, WhatsApp, Jira, with further integrations available via APIs.
How long does it take to set up the Support Triage Agent?+
Typical setup takes 2–3 weeks. The exact timeline depends on your data and integrations.
What is included with the Support Triage Agent?+
Included: Classification by topic, urgency, and language; Reply drafts pulled from your knowledge base; Escalation routing to the right team.
