Automation

Workflow Automation

Workflow automation refers to the digital mapping and automatic execution of recurring business processes — from order entry to invoice approval. Instead of manual handoffs between departments, a system controls the entire flow, checks conditions, and escalates to humans only for exceptions.

Why does this matter?

Mid-sized businesses lose hours daily on manual handoffs, status inquiries, and approval loops. Workflow automation eliminates this friction: cycle times drop by 40-70%, error rates fall drastically, and employees focus on value-creating tasks instead of administration.

How IJONIS uses this

We analyze your existing processes with process mining methods and implement workflow automations that integrate seamlessly with ERP, CRM, and email. Our solutions use AI for intelligent decision points — where rule-based systems reach their limits, an AI agent takes over.

Frequently Asked Questions

What is the difference between workflow automation and RPA?

Workflow automation controls the entire process flow via APIs and system integrations. RPA simulates human inputs on the user interface. Workflow automation is more stable and scalable; RPA is useful when no API interfaces are available.

Which processes should we automate first?

Start with processes that occur frequently, are clearly structured, and currently require extensive manual effort — such as invoice approvals, purchase requisitions, or leave requests. ROI is most quickly visible there and team acceptance is highest.

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