Chatbot
A chatbot is an AI-powered dialogue system that communicates with users via text or voice. Modern chatbots are based on Large Language Models, understand natural language, answer questions contextually, and can trigger actions in connected systems — far beyond pre-scripted responses.
Why does this matter?
Chatbots automatically answer 60-80% of all recurring customer inquiries — around the clock, in multiple languages, without wait times. For mid-sized businesses, this means: better customer service at significantly lower costs. Especially effective as first-level support on the website, in online shops, or as an internal helpdesk.
How IJONIS uses this
We develop LLM-based chatbots with RAG connections to your knowledge base — product info, FAQs, manuals. Every chatbot is trained on your brand and tone, seamlessly integrated into website, WhatsApp, or Microsoft Teams. For complex cases, seamless escalation to human agents occurs.