Automation

Voice Agent

A voice agent is an AI system that can independently conduct phone conversations — with natural language processing, real-time speech synthesis, and the ability to trigger actions in connected systems. Unlike traditional IVR menus, a voice agent understands natural language and responds flexibly to conversation flows.

Why does this matter?

Phone availability is a critical competitive factor for mid-sized businesses. Voice agents answer calls immediately, 24/7, without hold queues — and can schedule appointments, check order status, or capture support cases. For companies with high call volumes, they reduce cost per call by up to 70%.

How IJONIS uses this

We develop voice agents with ElevenLabs and OpenAI Realtime API for natural conversation. Every voice agent is customized to your brand: voice, tone, domain vocabulary. Integration is via SIP/VoIP into your existing phone system — no provider switch required.

Frequently Asked Questions

Do callers realize they are speaking with AI?

With well-implemented voice agents, speech quality is nearly indistinguishable from humans. However, we recommend informing callers at the start for transparency and EU AI Act compliance. Most customers accept this when service quality is right.

Can a voice agent also make outgoing calls?

Yes. Outbound voice agents are suitable for appointment confirmations, payment reminders, customer surveys, and qualified initial outreach. Important: strict legal requirements (UWG) apply to AI cold calling, which we consider during design.

← Back to Glossary

Want to learn more?

Find out how we apply this technology for your business.

Start AI Readiness Check