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IJONIS
Automation

Task Mining

Task mining analyzes the actual work steps of individual employees at desktop level — clicks, keystrokes, application switches — to identify repetitive patterns and automation potential. While process mining analyzes cross-system processes, task mining reveals manual activities between and within systems.

Why does this matter?

Many manual activities in mid-sized businesses happen below the system level: copying data between Excel and ERP, converting emails into tickets, typing information from PDFs. Task mining makes this invisible work visible and quantifies automation potential at the task level — often with surprisingly high savings potential.

How IJONIS uses this

We conduct task mining analyses with privacy-compliant desktop recording tools that capture only application names and action types — no content. Results feed into a prioritized automation plan: which manual tasks cost the most time and are easiest to automate?

Frequently Asked Questions

Is task mining GDPR-compliant? Are employees being monitored?
Task mining analyzes work patterns, not employees. We capture only metadata (application name, action, timestamp) — no screen content, text input, or personal data. Analysis is evaluated anonymously and serves process optimization only. Works councils are involved beforehand.
How does task mining differ from process mining?
Process mining analyzes processes from system logs — it shows how cases flow through ERP, CRM, and other systems. Task mining adds the human perspective: what does the employee do between system steps? Both together provide the complete automation picture.
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